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Sendero FAQ

Frequently Asked Questions Table of Contents

  1. When I install the program I get the message "File in Use".
  2. When I install the program I get the message "Not Enough Storage".
  3. After I install and run GPS I get the message "You do not have an appropriate license to run this application".
  4. How do I connect to my GPS Bluetooth Receiver?
  5. I get the message "GPS Receiver Not Detected".
  6. How do I use custom sounds such as arrived near destination.
  7. What are the different types of resets?
  8. I get the message "Unable to create route".
  9. How do I subscribe to the GPSTalk discussion list or change how I receive my emails?
  10. How do I unsubscribe from the GPSTalk discussion list?
  11. What is the Force GPS heading feature, and why would I use it?
  12. When I download new monthly user Points of Interest where do I place them?
  13. How do I start Geocaching?
  14. When I do an address lookup, how do I find a street when I know it is in the database?

When I install the program I get the message "File in Use".

When installing the program the message "File in Use" occurs when you haven't performed the proper RESET before installing the program.

To perform the 1-2-3 or S-D-F RESET before installing the GPS program on your device you must press and hold down dots 1-2-3 on a (Braille Keyboard) or keys S-D-F on the QWERTY keyboard while pressing the RESET button. On the BrailleNote PK the RESET button is C3 C4. After you let go of the RESET button, you must continue to hold down either dots 1-2-3 or keys S-D-F until you hear the chime.

Note this is NOT the first beep you hear right after you press the RESET button. The chime occurs in approximately ten to twenty seconds after you initially press the RESET button. You must keep dots 1-2-3 or keys S-D-F pressed for this entire time.

To ensure you did the RESET correctly once the Main Menu appears, try going into the program by pressing N for Navigation (or by pressing G for GPS with versions of KeySoft before 7.0). If you are unable to enter GPS the RESET was successful.

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When I install the program I get the message "Not Enough Storage".

After you have performed a 1-2-3 (BT) or S-D-F (QT) RESET correctly during the installation of the Test Drive or full version of the Sendero software you get the message "Not enough storage."

This message can be caused by two things. First, your Flash Disk may be full and you should check to see how much free space is on your Flash Disk.

To check free disk space do the following:

  1. Go to the BrailleNote Main Menu by pressing SPACE with dots 1-2-3-4-5-6 on the Braille keyboard or the Menu key on the QWERTY keyboard.
  2. Select "File manager" from the Main Menu, either by pressing SPACEBAR repeatedly and ENTER when you hear File Manager or press F to go there directly.
  3. Next select "Directory," from the File Manager sub-menu either by pressing SPACEBAR repeatedly and ENTER when you hear Directory or press D to go there directly.
  4. At the "Drive?" prompt press SPACEBAR to move to the flash disk. On the BT press SPACE with I. On the QT press READ with I.

Note: You need approximately 2.5 MB free. Check to make sure you don't have any unnecessary voice recordings which could be taking up most of your Flash Disk space.

If your problem isn't a Flash Disk memory problem, the file you downloaded could be corrupt, try re-downloading the file again.

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After I install and run GPS I get the message "You do not have an appropriate license to run this application".

If you receive this message there might be a few things going on here.

  1. The GPS forgets that it is licensed to this machine. Perform a no-key RESET and try entering the application again.
  2. If the above fails to work, try reinstalling the GPS application. Be sure to perform the 1-2-3 or S-D-F RESET before reinstalling GPS.
  3. Please check your serial number and make sure you are installing the GPS program file that matches your serial number.
    To check the serial number on your device from the Main Menu press SPACE with I on the BT and READ with I on the QT. then press SPACE two times.
    If your serial number does not match the serial number in Braille on the bottom of the BrailleNote please contact the dealer where your BrailleNote was purchased.

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How do I connect to my GPS Bluetooth Receiver?

  1. Go into your KeySoft Options menu (Space with O on a BT), or (Function with O on a QT)
  2. Press C for Connectivity
  3. Press B for Bluetooth, make sure Bluetooth is turned on.
  4. Turn on your GPS Bluetooth receiver and have it near your BrailleNote
  5. If this is the first time, or you have done a 4-5-6 or J-K-L RESET press Y on "Search for Devices?" If this is not the first time, press N to go straight to the list of devices.
  6. Once the list is returned scroll down until you find your specific GPS receiver Eg. "Holux M-1000"
  7. Press enter on your receiver
  8. You will then hear "List of services for your GPS receiver
  9. Scroll down until you hear "Active sync" and then press ENTER
  10. Answer Y to the prompt "Pair with receiver and activate active sync?"
  11. When asked for an authentication code enter a 4 digit number usually it is 0000, but for some GPS receivers it may be 1234 consult the documentation you received with your GPS receiver.
  12. If you get the message "Failed to pair with GPS receiver" you will need to repeat the above process.
  13. Once successful, you should hear a message similar to this: "Paired with Holux M-1000, active sync active." Note: the name shown above is just an example, your receiver name may be different.
  14. Now return to the Main Menu and start the GPS program.
  15. Press O to access the Sendero Options menu.
  16. Press G to set your GPS receiver Type.
  17. Press B for Bluetooth GPS receiver.
  18. Press enter on the GPS receiver, it should have the same name as the receiver you paired.
  19. The system will now try to connect to this GPS Bluetooth receiver and you should hear "Successfully connected to GPS receiver"
  20. If the system says "Failed to pair with GPS receiver, you can try again, or see The system can not connect to my GPS Receiver. for additional help.

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I get the message "GPS Receiver Not Detected".

There are a number of possibilities here which could be the problem.

  1. Make sure your Bluetooth receiver is fully charged, and is turned on.
  2. Make sure Bluetooth is turned on by going into the Keysoft Options menu (Space with O on a BT), or (Function with O on a QT) and pressing C for Connectivity menu, B for Bluetooth, this needs to be turned on.
  3. Make sure your GPS receiver is paired and active by going into the Keysoft Options menu (Space with O on a BT), or (Function with O on a QT). Press C for Connectivity menu. Press B for Bluetooth, press N when asked to search for devices, and scroll down to find your Bluetooth GPS receiver. If the system says it is Paired but not active you need to activate it by pressing enter on Active sync then activate it by pressing A. If you do not see your receiver in the list then you need to first find and pair with your receiver, see FAQ How do I connect to my GPS Bluetooth Receiver?
  4. Try going to the Keysoft Connectivity menu and turn off and back on Bluetooth.
  5. Remove the pairing with the Bluetooth receiver and re-pair and activate it.
  6. If that doesn't work then you can try doing a HARD RESET 4-5-6 (BT) or J-K-L (QT) and search for devices afterwards and re-pair and activate the receiver. But doing a HARD RESET will also loose all previous settings in GPS (i.e. Destination, Virtual position etc.) and any other Bluetooth connection you previously had.
  7. Also try changing your GPS receiver to None inside of the program and then change it back to the Bluetooth receiver you have just re-paired and activated.

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How do I use custom sounds such as arrived near destination.

You can customize the sounds the GPS program uses. To customize the sounds in your GPS program you need to replace the existing wav files with the wav files that you want to use. When compiling your customized sounds, you must use the following file names:

  • Arrived Near Destination.wav
  • Arrived Near Virtual.wav
  • Background Operation.wav
  • Nearest Intersection.wav
  • Route Continue Straight.wav
  • Route Recalculating Pedestrian.wav
  • Route Recalculating Vehicle.wav
  • Route Turn Around.wav
  • Route Turn Now.wav
  • Route Warning Off Route.wav
  • Route Turn Aproaching.wav
  • Media Audio POI Reached.wav
  • Media Text POI Reached.wav
  • LookAround State Change.wav
  • LookAround City Change.wav
  • LookAround Street Change.wav
  • Sendero GPS 5.0 aditional sounds:

    1. LookAround Intersection.wav
    2. Replay Annotation Reached.wav
    3. Speed Limit Reached.wav
    4. LookAround map change.wav

Because you will be using the same file name for the customized sounds, the original sounds will simply be copied over. To copy the customized files:

  1. Copy the sound files into a folder on your Compact Flash card. We suggest naming it "custom GPS sounds."
  2. Select "File manager" from the Main Menu, either by pressing SPACEBAR repeatedly and ENTER when you hear "File Manager" or press F to go there directly.
  3. From the File Manager menu Select Copy a file by pressing C.
  4. Select the source drive your sounds are on, in this case it will be the Compact Flash card.
  5. Select the folder your wav sound files are in by using standard KeySoft navigation.
  6. At the "File name?" prompt press SPACE with dots 3-5 on a Braille Keyboard or * (SHIFT #8) on the QWERTY keyboard and press ENTER.
  7. You will hear the number of files selected, then will be prompted for the destination drive.
  8. Select the flash disk
  9. At the folder name prompt press SPACE repeatedly until you locate the GPS folder.
  10. Press SPACE with dots 5-6 with the Braille keyboard or the RIGHT ARROW on the QWERTY keyboard.
  11. Press SPACE to move to the sounds sub folder and press ENTER.
  12. You will be told the number of files selected and asked to confirm each file. Press N if you do not wish to be prompted to copy each file.
  13. You will be informed that files exist then asked to replace. Press A to replace all if you do not wish to confirm each file.

Start Navigation and test the sounds to make sure your new custom sounds are working correctly.

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What are the different types of resets?

There are four different types of resets that you can perform on the BrailleNote. They will be briefly discussed below.

  1. The first RESET is called a no-key reset meaning you press the RESET button without any keys held down. On the mPower and classic units the RESET button is located just behind the power switch. You might need a pointed object to press the RESET button gently. On the PK you press and hold C3 C4.
  2. The next RESET is used when installing or upgrading third party applications such as Sendero GPS. You must press and hold down dots 1-2-3 on a (Braille Keyboard) or keys S-D-F on the (QWERTY keyboard) while you press and release the RESET button. Keep the keys held down until the music plays or the BrailleNote starts talking.
  3. The next RESET is also known as a HARD RESET, this is where you press and hold dots 4-5-6 on the BT and J-K-L on the QT. This RESET will clear settings like your Bluetooth list. You do not lose any files.
  4. The final RESET is a SERVICE RESET. This RESET should only be used under the guidance of Humanware technical support.

When performing any of the above resets you will not lose any saved data. Remember to always remove your storage cards when resetting your BrailleNote.

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I get the message "Unable to create route".

When the system tells you that it is unable to create either a pedestrian or vehicle route there is usually some issue with either your start or destination not being close to a navigable street. Here are some things you may want to try.

  1. Make sure you have a destination set, and is valid (ie. you can go to your destination and press A which will find a nearby street.
  2. For pedestrian routes make sure your current location either GPS or virtual depending upon which mode you are in is located on a street which is navigable for pedestrians. For example don't try to create a pedestrian route while traveling on the freeway.
  3. For pedestrian routes make sure your destination is located on a street which is navigable for pedestrians.
  4. Some Streets are classified as un-navigable for Vehicles are can only be accessed by pedestrians, so you may want to try creating a pedestrian route if a vehicle one fails and vice versa.
  5. If the street you are on or your destination is of class "Terminal" as identified using the "Detailed City" information SPACE with C on the BT or Read with C on the QT
  6. and a pedestrian route fails then you may need to find a nearby non-terminal street for either your start or destination.
  7. Make sure all maps are installed for the route you are trying to create. If you are creating a route near the boarder of a map you may need more than just your current map since the optimal route may cross into other maps.
  8. As a last resort make sure the map is not corrupt by downloading and installing the map again.

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How do I subscribe to the GPSTalk discussion list or change how I receive my emails?

This list discusses accessible talking and braille GPS devices for people who are blind or visually impaired. If you have a GPS device or wish to learn more from other users and professionals working with Wayfinding technology, come join us.

Enter your email address:

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How do I unsubscribe from the GPSTalk discussion list?

Enter your email address:

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What is the Force GPS heading feature, and why would I use it?

You would use this feature if you are sure of the direction you are going, this is temporary until your GPS takes over and gives you a true heading. This is so you can see where POIs and things are relative to the direction you should be going.

Here's an example. My street runs east/west. I want to go to a store that is south west of my house. I turn on the GPS receiver then walk to the end of my driveway and receive heading unknown. (the receiver has not gained a heading because I have not moved far enough, but I know I will be heading down my street west. I use the ENTER with H command to force the system to think I'm going west. I then check my destination with the D key. My destination is reported as 0.2 miles slight left. If I had not forced the GPS heading it would report my destination as 0.2 miles South West.

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When I download new monthly user Points of Interest where do I place them?

Your maps are stored in a maps folder on your compact flash card. If your maps are stored in a different location such as on the SD card, please make sure to unzip the new POIs in that location.

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How do I start Geocaching?

Geocaching is an outdoor treasure-hunting game in which you use your GPS to hide and seek containers (called "geocaches" or "caches") anywhere in the world. A typical cache is a small waterproof container containing a logbook and "treasure," usually toys or trinkets of little value.

A good website to get you started with geocaches in your proximity is Geocaching.com. You can input your location and receive a list of nearby geocaches. You will need to create an account to receive the latitude and longitude information. The approach that geocacher, Kevin Chao has taken is to input all of the coordinates, give the geocache a name and description. This allows him to view these geocaches along with other User Private POIs in the Edit POI list, which can be accessed from the main GPS by pressing E for Edit and P or U for User Private POIs. When doing this, you are brought to the Nearest User POI. Or, you can also search for User POIs or even assign a hotkey to do this; this will then allow for you to Create a Pedestrian Route to the GeoCache, Use the Getting Warmer method to hone in and use the clues in the Description field to find the GeoCache.

There are a variety of forms that latitude and longitude coordinates can come in, but they all mean the same exact position.

Normally, coordinates are given in latitude then longitude form, with there being an N to indicate North of the equator (if there is not an N or North, then there will not be a "-" which means it is also North of the equator) or S or - to indicate South of the Equator; and longitudes are indicated by W or - for West of the Prime Meridian or E for East of the Prime Meridian. Most latitude and longitudes are given in the WGS-84 datum, which is the datum used by many GPS systems and GeoCaches, which means it will not require converting the coordinates.

You can use coordinates in any form as long as it is in the WGS-84 datum, but will only output in the Decimal Degrees with POIs and Degrees, Minutes, Seconds, when pressing Y. Refer to the manual for more information, select either the BT or QT manual and then select the Latitude and Longitude Section.

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When I do an address lookup, how do I find a street when I know it is in the database?

Here are a few pointers for a successful Address Search:

If you are uncertain as to the spelling of a street name, enter the first few letters of the name and press ENTER. You will then be presented with a list. Scroll through the list until you find the street name. Then press ENTER to accept.

If you are not sure if a street is a lane or a court, just enter the name and you are presented with multiple options if there are any. If you know for sure how the suffix is written, you can type it in for an exact match. However if the street name is written as Maple Ln, then you must type it in that way rather than as Maple Lane.

If you are searching for West 8th Street, it must be entered as, 8th St, W. If you are not 100 percent sure of the proper syntax, just type in 8 or 8th and you will be given a list of streets with that basic name. Then you can choose the one you want and press ENTER.

Some cities must be retrieved in a round about fashion. If your city is not found, consider a couple work-arounds. Try a Zip/postal Lookup. Try a nearby city or district. We found the small town of Volcano California by entering the nearby city of Sutter Creek and got two matches. We chose Sutter Creek-Plymouth. Then either enter an actual address of a known place in Volcano or choose a known street without a house number. Alternatively, search for Volcano in the City POI category and set your Virtual position to the Volcano point.

There are occasions when you will not be able to find streets within the city you've chosen. This may be because the selected city contains only those streets the map company considers to be within the built-up area, e.g. the center of town. If this happens, please try again and select another city from the choices presented.

Using geocoder.us, obtain the lat/lon position and enter it into your product, then set it as your virtual position. Check the name of the city and take note. Alternatively: if you are at the location where the street is, just check your current position, use the city you are given in the address lookup in the future.

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Last Modified: April 18, 2011

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